HanStone Product

Residential Warranty

Residential 10-Year Limited Warranty for North America

Hanwha L&C Corporation (hereunder "Hanwha") warrants to the original purchaser in the U.S. and Canada that its product HanStone™ Quartz Surfaces, shall be free from defect in material under normal use and service, for ten (10) years from date of installation to the original purchaser. Hanwha, at its following initial installation. This residential warranty is transferable within the following initial installation, provided the new owner registers with Hanwha online in writing. This warranty applies to HanStone™ Quartz Surface product only, for interior, residential application(s) in North America. This warranty is void unless the product has been paid for in full, and the product must be registered on or before 30 days of installation.

The professional fabricator/installer is responsible to inspect the HanStone™ material before fabricating and/or installing the HanStone™ product. It is also the end user's responsibility to inspect the finished product before permanent installation. If Hanstone elects to replace your Hanstone installation, your warranty will continue from the original date of installation and not from the date of repair or replacement.

This Residential Limited Warranty for HanStone™ Quartz Surfaces does not cover:

  • 1. Failure to comply with Hanwha's recommended storage, handling, usage, and care & maintenance guidelines.
  • 2. Fabrication or Installation Error.
  • 3. Damage caused by accidents, abuse, misuse, act of nature, job-site conditions, or structural movement.
  • 4. Installed HanStone™ Quartz Surface product that is removed from their original place of installation.
  • 5. Seam Appearance.
  • 6. Color Variance; Hanstone is composed of natural quartz, as a result, color variance is an inherent trait expected of this product.
  • 7. Supplemental repair including, but not limited to, electrical, tile or wall surfaces, and plumbing modifications, necessary to repair HanStone™.
  • 8. Product usage for commercial application(s) including, but not limited to, installation in store, office or other place of business.
  • 9. Minor conditions such as stains or water spots.
  • 10. Appearance of edge and re-fabrication or polishing of surface slabs.
  • 11. Exposure to extreme heat. A trivet must be used for any hot pots, pans, crock pots, and for any heat generated items. A heat resistant pad is highly recommended.

When choosing a color, please refer to samples only as a general indication of a particular color's design pattern, aesthetics, and hue. Samples are not guaranteed to be an exact replica of HanStone™ slabs and may vary from the actual, installed HanStone™ surface.

No other warranties, express or implied, are made, including merchantability or fitness for a particular purpose. Except as provided herein, Hanwha is not liable for any loss or direct, incidental, or consequential damages as a result of the inability to use HanStone. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of implied warranties or of incidents or consequential damages, so the above limitation or exclusion may no apply to you.

To register, please click here. To obtain service under this warranty, first contact the source from which you purchased HanStone™ Quartz Surfaces. For more information, please contact Hanwha Surfaces directly as below

Hanwha L&C USA
2839 Paces Ferry Road, Suite 200
Atlanta, GA 30339
Tel: 888-426-9421
Fax: 714-901-5138
info@hanwhasurfaces.com

Important Considerations with HanStone™ Quartz Surfaces

  • A. HanStone™ is made from natural quartz. Variation in quartz, color, shape, shade, pattern and size are unique traits of HanStone™.
  • B. HanStone™ is not a seamless product; seams are generally visible. Inspection for color coordination across seams and multiple pieces is strongly recommended.
  • C. Small blotches or random distribution of particulates are inherent part of overall design and composition and are not considered to be defects or product non-conformity.
  • D. Customer is ultimately responsible for inspection of HanStone™ prior to any cutting, fabrication, and/or installation, since most product non-conformity issues can be addressed more properly prior to cutting of slabs or permanent installation.
  • E. HanStone™ is exceptionally strong and durable, making it more resistant to surface damage than other natural stone; however, as is true with most surfacing material, excessive force or pressure can damage HanStone™.
  • F. HanStone™ may be damaged by a sudden change of temperature and may not withstand direct transfer of heat from hot pots, pans and other heat-generating appliances. The use of a hot pad or trivet is strongly recommended.
  • G. HanStone™ is composed of natural quartz; as a result, variance in color, shade and pattern is an inherent trait expected of this product. Please refer to samples only as a general indication of a particular color's design pattern, aesthetics, and hue. Samples are not guaranteed to be an exact replica of HanStone.™